Our Refunds Policy
M & M Wholesale Jewellery appreciates that there will be times, when you
need to return unwanted or faulty items that you have purchased from us, for either
an exchange or refund.
This page describes how we calculate refunds and outlines our policy on gift
refunds and gift certificate refunds. Our refunds policy does not affect
your statutory
rights.
Faulty Items
We offer a
30 Day Money Back Guarantee. If you are not completely satisfied with your
purchase from M & M Wholesale Jewellery, you are able to return the goods
within 30 days of delivery for either an exchange or refund.
The procedures, set out here, to cancel an order or return an item do not affect
your right to reject faulty goods. Further information can be found at
www.consumerdirect.gov.uk. If you
do receive a faulty item, please follow the procedure outlined on the
Returns &
Exchanges page.
Exclusions
Please note that delivery charges will not be refunded, and pierced jewellery and
earrings cannot be returned, unless
M & M Wholesale Jewellery is at fault.
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Returning Goods
Please refer to our
Returns &
Exchanges page for details of how and where to return goods. If you wish to
return goods you have a duty to keep them in your possession and to take reasonable
care of them until you return them.
Our Returns Policy does not affect
your statutory
rights. For further information on your statutory rights visit
www.consumerdirect.gov.uk.
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How Refunds Are Calculated
Items returned because they are damaged, defective or incorrect
If you are returning an item because of an error on our part or, in accordance
with Our
Returns Policy, because it is damaged or defective, we will refund the delivery
charges incurred in sending the item to you and pay your costs of returning it to
us, by refunding your return postage costs.
We will also refund the cost of gift-wrapping and other services provided to
you in connection with your purchase, where applicable.
M & M Wholesale Jewellery will check all items returned as damaged or
defective. In the event we find no fault, we reserve the right to re-charge you
for the item/s and to recover our fees and expenses from you.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw
from the purchase of an item within seven working days of the day after the date
the item is delivered. For more information see
Your Statutory
Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off
period, and there has been no error on our part, we will refund the cost of the
item and the cost of sending the item to you as follows:
- where you are returning an item that was part of a larger order, we'll refund
the per-item charge for delivery that you incurred
- where you are returning an entire order, we'll refund applicable per-item
delivery charges and the per-delivery charge that you incurred
- we will refund only standard (Airmail) postage charges for items delivered
outside the UK
- where we collect an item from you, we reserve the right to recover the costs
of collection from you.
We will not refund the cost of gift-wrapping, your costs in returning the item
to us and other services provided to you in connection with your purchase unless
you return the item to us because of an error on our part or because it is defective.
Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after
delivery and there has been no error on our part, we will refund only the cost of
the item.
We will not refund the cost of gift-wrapping, delivery or other services provided
to you in connection with your purchase. Please see
Delivery Rates for Returned Items.
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Gift Refunds
Cash refunds for gifts can only be made to the PayPal account used to
purchase the goods. So if you buy a gift online, the recipient will not be able
to get a cash refund if they want to return the goods.
And therefore, if you return a gift purchased for you at M & M Wholesale
Jewellery, you will receive a gift certificate for the value of your return,
which you may use as part or full payment for future purchases from our website.
Don't worry, we won't let the person who sent you the gift know about your return.
Please remember that normal returns criteria apply and that the refund will not
include the cost of returning the item to us or gift-wrapping costs unless the return
is due to an error on our part.
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Gift Certificate Refunds
If you return an item for which you used a gift certificate as part or full payment,
we will refund the gift certificate portion to your gift certificate account and
any non-gift certificate portion to the PayPal account used for the original
transaction.
Gift certificates connected to specific promotions are generally non-refundable.
See terms and conditions for individual promotions.
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