Returns & Exchanges

• Cooling off period
  
• How to return an item
  
• Cancelling an order before dispatch
  
• Faulty items
  
• Returning a gift

Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 30 days, which includes any statutory cooling off period.

This period starts the day the contract is agreed (i.e. you receive an email from us saying we have dispatched your order) and ends 30 days after the day following delivery of the goods.

Pierced jewellery and earrings are excluded from the cooling off period guarantee, unless we are at fault.

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How to return an item

Jewellery must be unused and be in pristine condition and be returned with the original presentation box (if applicable). Please follow the steps below to enable us to process your refund efficiently.

Return by post

What you need to do:

1. If any product does not meet your expectations or is unwanted then contact us within 30 days of receipt stating your reason for return. You will need to quote your original order reference ID. We will then issue you with a Returns Number.
   
   
2. Secure the product in its original and unused condition, including the presentation case (if applicable) and any accompanying documentation (if applicable) in a plain cardboard box or robust envelope with original packaging and materials. Make sure the parcel is sealed securely. You should also place a copy of the dispatch note you received with your order into the parcel.
   
   
3. For refunds: once we have assessed the items, the money will be put back on to the PayPal account that was used to place the order online.
   
   
4. For your own benefit, to return an item we suggest using Royal Mail's Special Delivery service quoting your returns number. This will ensure that there is proof of delivery and insurance on the goods whilst in transit. You need to insure the package for the full amount of the invoice. This postage cost is only refunded if the products are faulty.
   
   M & M Wholesale Jewellery cannot accept any responsibility for returned items that have been returned back to us by normal post. Note that M & M Wholesale Jewellery shall not be responsible for items lost or damaged during transit.
   
   
5. Please address all returned parcels to:
   M & M Returns Dept, 8 Chelsea Gardens, Houghton Regis, Dunstable, Beds LU5 5RW, United Kingdom
   
   PLEASE NOTE: Do not under any circumstances address any parcels to "M & M Wholesale Jewellery" or write "jewellery" or other luxury-related words anywhere on the package, because it advertises the fact the parcel may contain jewellery and dramatically increases the chances of your parcel going missing in the post, as this invites possible theft of the package.
   
   
6. We will notify you by email when we have processed your refund. If you need further clarification or details of Our Refunds Policy, please visit our Terms & Conditions.

For all enquiries regarding missing parcels please contact Royal Mail Customer Services at http://www.royalmail.com/portal/rm or telephone 08457 740 740.

If any items are returned because they are unwanted our original postage & packing costs are deducted from the value of your refund.

Rings that have been ordered in a specific size may be exchanged for a different size but will incur an additional postage & packing cost of 2.95 GBP for this service. If the size of your ring is slightly too small or too large it is probably better for you to consult your local jeweller who will be able to offer a resizing service at a small nominal cost.

This returns policy does not affect your statutory rights.

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Cancelling an order before despatch

If you change your mind after placing an order, you can cancel it at any time before we dispatch it. Please visit our contact us page to send us an email. You will need to send us your name and address details, as well as your order number to cancel your order.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £110 worth of goods and you then cancel a £15 item, your order total will drop below £100, and you will no longer qualify for FREE delivery.

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Faulty Items

The procedures, set out here, to cancel an order or return an item do not affect your right to reject faulty goods. Further information can be found at www.consumerdirect.gov.uk. If you do receive a faulty item, please follow one of the procedures outlined above.

Returning a gift

Cash refunds for gifts can only be made to the PayPal account used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.

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