Privacy Policy & Security Guarantee
Privacy Policy
We understand that privacy is important to you, and we promise to look after
your personal information. We want you to know that we respect the privacy of
everyone who visits the website and everyone who makes an enquiry or purchases
products available on the website.
We set out below what information we learn
about you when you visit the website, what we do with that information and how
you can change the information we have.
Any personal information you provide to us will only be used and recorded in
accordance with the Data Protection Act. We will not sell any information about
you to any other party.
What information do we collect from you?
We will only have information about you if you willingly provide it. The information
you provide is referred to as personal information. Please make sure you update
your personal information if any of your details change.
In order to do any of the following, you will need to provide us with certain
details:
- place an order
- sign up for e-newsletters
- enter competitions
- take part in a survey (in this instance, your details will be passed
to a third party for research purposes only)
- give feedback to us
The details you provide may include your name, email address, delivery/shipping
address, billing address, telephone number, credit or debit card number and
the card's expiry date.
In addition, our website uses software features known as “cookies”, which are
small pieces of data that are stored on your hard drive when accessing a website.
They are akin to identity cards, and we may use them as follows:
- to allow us to know when users return to our website and which pages
or services you access while there; and
- to gather information on an aggregate basis in order to identify the
most popular areas of our website and make it easier for users to access
them.
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How will we use it?
We will use this information to fulfill any order
and to communicate with you when necessary. We may also use your personal
information to contact you about news and offers that we think may interest you,
or to tell you if we change anything important about how the website works, or
the terms of use of the website.
We store your details. This information is used to deliver products. This
information is stored for up to six months on our servers in order to assist any
queries that occur. On our ordering systems we offer you the option to leave
your email address. We may use the contact details gathered from the form to
send you information relating to other products.
If you decide at any
point that you no longer wish to receive messages of this nature, please
contact us to let us know. Alternatively, CLICK
to unsubscribe at the bottom of any of the emails you receive.
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Will we share your personal information with anyone else?
We want you to feel free to use and explore our website without worrying about
whether your visit will generate unwanted sales or marketing activity such as
junk mail or spam.
Our staff maintain a responsibility
to keep your Personal Information confidential and will only use it to offer
relevant products and services related to your enquiry or order.
We reserve the right to disclose personal data to any third party which has
a legal right to request such information. If a third party acquires control
or the business of
mandm-wholesale-jewellery.co.uk, we may transfer personal
data we then hold to that third party.
Payments on the website are processed by a third party, which adheres to the
privacy policy that is set out here. We have a non-disclosure agreement with
this third party, and they are certified by all the major card issuers to hold
details securely.
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How long will we keep your information?
We will only keep your personal information for as long as necessary and consistent
with the purpose for which you have given it to us. Except where needed to respond
to a query from you or fulfill an order, we will delete your personal information
on request by you.
What are 'cookies' and how do we use them?
When you place an order on the website and enter your name and details, you
will become a recognised user, and we will send a cookie to your computer. A
cookie is a small file that may be placed on your computer's hard disk for record-keeping
purposes.
Cookies do not contain any information that can personally identify
you. They help us to recognise you when you visit the website and make use of
the service so that the service can be tailored to your needs. Our email provider
may set cookies on your browser if you open an email they send you on our behalf.
By using cookies, we can make your online experience more efficient. For example,
they allow you to store your chosen items in your shopping basket, without losing
them between visits.
We will also use cookies for the compilation of certain statistics (which do
not identify you personally) relating to the use of the website. Such information
may include the number of visits, average time spent, and other statistics relating
to the website.
You may set your browser to notify you when you receive a cookie,
giving you the chance to decide whether or not to accept it. If you decline
to accept a cookie, some web pages may not function properly or you may not
be permitted to access certain services offered on the website.
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Security Guarantee
We will provide the same protections in respect of any electronic communications
received from you as those employed in respect of information received by post
and telephone.
Security
We provide a secure shopping environment. We appreciate your business and we
respect and guard your privacy. In order to complete your order or to satisfy
your request for information, you will be asked to provide certain personal
information. Safeguards are in place to ensure the security and privacy of your
information. These safeguards are detailed below.
"Cookies" are small pieces of information that are stored by your browser on
your computer's hard drive. Our cookies do not contain any personal identification
information, but they do enable us to provide features such as welcoming you
back to our site using your name and storing items in your shopping cart between
visits. Most web browsers automatically accept cookies, but you can usually
change your browser to prevent that. Even without a cookie, you can still use
most of the features in our store, including placing items in your shopping
cart and purchasing them.
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Secure Web Site Browsing
In order to be sure that information transferred between your browser and our
server is secure, it is important to be aware of the security information available
to you through your browser.
Once you enter the Checkout process (when you're ready to purchase the items
you have put into your Shopping Cart), your connection to
PayPal, the
global online payment system, and their server, becomes
secure. To confirm this, look at the bottom of your browser window. If you see
an unbroken key or a closed lock (depending upon your browser) you can be sure
that your information is secure.
You can also ensure security by checking the URL line of your browser. When
you enter the secure area of our site, the first characters of the site address
will change from "http" to "https". See
PayPal Security Centre here.
Data Collection In A Secure Environment
In several areas of our site, we ask you to provide information by filling out
and submitting an online form. These areas include:
1) Checkout, where we ask for name, address, e-mail, credit card and other information
needed to complete your order;
2) Other forms, where we ask for your e-mail address and other information as
needed.
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Data Use
The information we collect is never used personally, rather it's used to improve
our website (in the case of customer feedback), to mail out our opt-in e-newsletters
or to notify consumers about updates to our website (in the case of subscription
forms), and for special notices to our customers who purchase one or more products
(in the case of successful orders through the Order Form).
We never provide your personal data to any
third party. As a strict policy, we do not sell, trade, rent or otherwise share
your e-mail address with any other company or third party.
Do you keep my Credit Card details?
No, we don't. We use the
PayPal online system, which stores any credit card
details you may have. See
How does PayPal work? here.
If you have any other questions about the security of our website, please
get in touch
via our Contact Us page.
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Communications
We want to communicate with you only if you want to hear from us. If you prefer
not to receive information from us, either through e-mail, postal mail or by
phone, please let us know by completing our
Contact Us Form. Or, in the case of e-newsletters, simply click on the "Unsubscribe"
link at the bottom of each mailing.
By purchasing online, you may receive periodic mailings from us with information
on new products and services or upcoming events. Again, you can unsubscribe
from these at any time.
IP Addresses
We record IP addresses as a demographic part of our aggregate statistics (mentioned
above). But we do not link this to your shopper information with the following
exception: when you place an order using our online checkout process, we may
correlate your IP address with your order in cases of fraudulent credit card
use.
In the case of a suspected fraudulent order, we may share this with the
financial institution that issued the credit card with which an order was placed.
We may also share this IP information with law enforcement authorities, if we
determine use of the credit card was fraudulent.
We also use IP addresses to
help diagnose problems with our server computers, and to administer our website. Your IP address is used to help identify your browser and your shopping
cart, but we do not know that "you" are "you."
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Links to Other Sites
If you use a link on this website to take you to another site, your privacy
will not be protected in accordance with this policy. You will need to check
that website’s own privacy statement.
We make no representations as to the accuracy or any other aspect of information
contained in other websites.
Children
By using the website you confirm that you are at least 18 years old, or, if
you are under 18, that you are accessing the website with the consent of your
parent of guardian. We do not sell products to children, but we do sell children's
products for purchase by adults.
Consent and Changes to the Privacy Policy
By using this website you consent to our collection and use of your Personal
Information as stated above.
We want you to be aware of the information we collect and how we use it at all
times. If we need to change our Privacy Policy we will post the changes on this
page, and may place notices on other pages of the website to draw your attention
to any change. Continued use of the website will signify that you agree to any
such changes.
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