Customer Promise

1. Price Increases

Unfortunately suppliers occasionally raise the price of items unexpectedly. In the event that this occurs we will check with you to see if you still wish to receive the item at the new price. We may, at our discretion, absorb small price increases without passing them on to our customers.

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2. Delivery charges

We use fast and cost effective methods to ensure efficient delivery of your order. We constantly review our carriers and our delivery rates to ensure we can offer a great delivery service at a competitive price.

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3. Returns at M & M Wholesale Jewellery

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item.

We will also be happy to refund the delivery charge if the return is a result of our error; see Our Refunds Policy. This does not affect your statutory rights.

You can always return items if they are defective. Please note we only accept the return of items that have been opened if they are defective. See Return a Damaged, Defective or Incorrect Item.

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4. Unsubscribe

To unsubscribe or change your subscription to any of our personal notification services, go to My Account.

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5. Updates

As a customer or subscriber you will occasionally receive e-mail updates about special offers, new M & M Wholesale Jewellery services and other news. We hope you'll find these updates interesting and informative. But if you'd rather not receive them, let us know by changing your preferences under "E-Mail Notifications" in My Account.

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6. Privacy

We are committed to protecting your privacy. The information we learn from customers helps us personalise and continually improve your shopping experience at M & M Wholesale Jewellery. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as Wish Lists and customer reviews and recommend merchandise and services that might be of interest to you.

We also use this information to improve our store and platform, and prevent or detect fraud or abuses of our website.For more details, please read the M & M Wholesale Jewellery Privacy Policy.

Under the UK Data Protection Act 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

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7. Complaints

If you have any grievances about M & M Wholesale Jewellery, we want to hear from you so we can improve our service. Please contact us and we'll consider your comments carefully.

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