Undeliverable Packages
When a postal carrier returns an undeliverable package to us, we issue a full
refund (including delivery charges).
We are unable to re-send packages that are returned to us as undeliverable. If
you would still like to purchase those items, you're welcome to place a new order
on our website.
If you suspect your order cannot be delivered as addressed and you have not received
confirmation of its return or refund after four weeks from the estimated delivery
date, please contact us accordingly.
Undeliverable Gifts
The gift purchaser is refunded in cases when a package is returned to M &
M Wholesale Jewellery as undeliverable.
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Why was my package undeliverable?
The carrier may deem a package undeliverable for one of the following reasons:
- Incorrect Address. If the address is incorrect or outdated, the package
is typically returned to us by the carrier or the unintended recipient. Please
double-check your address carefully when placing a new order.
- To remove an outdated or incorrect address from your account,
login to your account, click the "Edit Address Book"
link under the "My Account Info." box in the right-hand menu. Click either
the "edit" button or the "delete" button beneath the address you
want to change or remove.
- Address Format. If a post office box address was entered in a format
our system does not recognise, the package may accidentally be dispatched via
a carrier that cannot deliver to a post office box. To ensure that such packages
are routed through the proper carriers, please enter the box number as "PO BOX"
followed by the number.
- Failed Delivery Attempts. Most carriers make three attempts to deliver
a package. Packages that contain more than 150 GBP of items will always require
a signature; otherwise, it is generally at the driver's discretion to determine
whether a signature is required. If the driver feels it is best to obtain a
signature and no one is present to accept the delivery after three attempts,
the package will be returned to us.
- Refused by Recipient. If a gift recipient is not expecting a gift,
they may refuse the package if they believe it was sent to them in error. If
you want to place a new order for the gift, you may want to let the recipient
know that a surprise is on the way.
- In rare cases, it is also possible that the address label became illegible during
the delivery process.
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