Availability Guide
The availability estimate on each item's product detail page describes how long it will take that item to reach our fulfillment centre once you place your order. Items listed as "In Stock" are, of course, already available at our fulfillment centre. The availability of an item enables you to estimate how long it will take to receive it after you place your order.
The following is a list of the several types of availability estimates you might see for items in our store:
- In Stock: Item is in stock and will take a minimum of 48 hours to pack and prepare for dispatch
- Any other specific length of time as follows:
- 2-4 days
- 5-10 days
- 11-14 days
- 15-21 days
- 22-28 days
Item is not in stock and will take the above amount of time to receive from the supplier, pack and prepare for dispatch. These availability estimates are based on information we receive from our suppliers.
- Unknown: We can't give you an availability estimate for the item, but we'll do our best to get it to you as soon as possible. If we can provide an estimated delivery date or are unable to obtain the product, we'll let you know by e-mail.
Click here to find out about ordering items with different availabilities.
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We will inform you by e-mail if the availability estimate changes or if any items in your order prove to be unavailable.
To keep you fully informed of the progress of your order, we'll send you one e-mail when we receive it and another when we dispatch it from our fulfillment centre, confirming the date, contents and method of delivery.
You can also track the progress of your recent orders by going to Parcel Tracking.
Bulk ordering affects availability
If you place a bulk order, there's a chance you'll order more of the item than we have in stock. This means we'll have to get more from the supplier before we can fulfill your entire order, increasing the availability estimate for the item.
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