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Returns & Refunds

Our Returns Policy

Thinking of returning an item?

To ensure the safe return of your items and the correct allocation of the items to your order, please follow the guidelines presented on our Returns & Exchanges page.

Our 30-day returns guarantee

Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item--see our Refunds Policy.

We can only accept the return of opened items if they are faulty. Please note that we reserve the right to send back items to you that have been returned to us after 30 days unless they are faulty.

This returns policy does not affect your statutory rights.

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We are unable to exchange items that are not damaged, defective or incorrect (however, CLICK here to find out what to do if you have received a damaged, defective or incorrect item).

Specific rules apply regarding refunds of delivery charges, giftwrapping and other services--see Our Refunds Policy.

In the event of M & M Wholesale Jewellery sending you a replacement for a damaged, defective or wrong item, you must return the item to M & M Wholesale Jewellery within 30 days.   M & M Wholesale Jewellery reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 30 days of the date on which M & M Wholesale Jewellery confirms we will issue a replacement.

This Returns Policy does not affect your statutory rights.

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Return an Item: 30-day Returns Guarantee

Returns & Exchanges

Return a Damaged, Defective or Incorrect Item

Our Refunds Policy

Your Statutory Rights

Delivery Rates for Returned Items